support

The Long Run – Once You Have Lots of Customers…

Chatting with one of my friends who is working on some very cool cloud products in a very entrepreneurial team, he regaled me with his field support challenges, Sorry, I’ve had a horrible few weeks – I’ve been bouncing back and forth between 2 cities fixing up (name redacted) cloud, just got back again last night. The […]

The Unintended Consequenses of Too Many Choices

You Too May Be A Victim Of Developaralysis | TechCrunch. Great article, told from a coder’s viewpoint. So many languages, libraries and frameworks is a real problem. What it missed is the effect on operations. Here’s a common scenario for large, nimble organizations. Let’s say there are 300 developers, in 50 teams, in 5 divisions […]

Optimizing Your App? Remember the Unstated Features

Good requirements are key to the success of your apps. We all know that and spend a ton of time figuring out how to ensure that this happens, from the gathering of the requirements to the User Acceptance Testing done either by your test team or your customers. To be sure that your sponsors and […]